Last Updated: 08.01.2026

Welcome to the services of NovaTimeAI Ltd.

This Refund Policy explains how requests relating to charges, subscription cancellations, and refunds are handled in connection with the Company's Services.

This Refund Policy forms an integral part of the Company's Terms of Use.

1. General

The Service may include charges for subscriptions, the purchase of token packages, or other services, depending on the plan or services selected by the user.

Unless expressly stated otherwise, subscriptions and token packages constitute separate products, even if they are purchased as part of the same transaction.

2. Subscription

A subscription grants the user the right to access and use the Service in accordance with the selected subscription plan.

Unless expressly stated otherwise, the subscription does not include any allocation of artificial intelligence usage.

Users may cancel the automatic renewal of their subscription at any time.

Cancellation will prevent renewal for the next billing period but will not affect the current subscription period that has already been paid for, unless otherwise required by applicable law or by the policies of the Merchant of Record.

3. Token Packages and Usage-Based Services

The use of artificial intelligence services, computing resources, or other usage-based services is provided through token packages or any other usage mechanism presented to the user.

The purchase of a token package constitutes a transaction separate from the subscription.

Tokens are consumed based on the user's actual use of the Service.

To the extent permitted by applicable law and subject to the policies of the Merchant of Record, refunds may be available only for unused token balances.

No refund will be provided for tokens that have already been consumed or for artificial intelligence services, computing resources, or any other services that have already been provided.

4. Commencement of Service

The Service is intended for users who have successfully completed the installation of the required software components and have begun using the Service.

If a user is unable to complete the initial installation and has not commenced using the Service, any request relating to charges or refunds shall be handled in accordance with the policies of the Merchant of Record and applicable law.

Once the user has successfully completed the installation and commenced using the Service, the user is responsible for maintaining a compatible operating environment, including, without limitation, replacement of hardware, changes to computer systems, operating system updates, Microsoft Office or Microsoft Project updates, organizational IT or security policies, user permissions, software version updates, modifications to Service features, or any other changes affecting the user's environment or continued use of the Service.

If a user no longer wishes to use the Service, for any reason whatsoever, the user may cancel the automatic renewal of the subscription in accordance with this Refund Policy.

5. Merchant of Record

All payments for the Service are processed through a Merchant of Record.

Payment processing, billing, refunds, transaction cancellations, and consumer rights relating to the commercial transaction are administered by the Merchant of Record in accordance with its terms, policies, and applicable law.

Any request relating to payments, charges, refunds, or transaction cancellations shall be handled in accordance with the Merchant of Record's procedures and applicable law.

6. Statutory Rights

Nothing in this Refund Policy limits or excludes any mandatory consumer rights that cannot be waived under applicable law.

Where applicable law or the policies of the Merchant of Record provide users with broader rights, those rights shall prevail to the extent required.

7. Changes to this Refund Policy

The Company may amend this Refund Policy from time to time.

The date of the latest revision will appear at the beginning of this document.

Material changes will be published on the Company's website.

8. Contact

For questions relating to the Service, please contact the Company using the contact information published on the Company's website.

For questions relating to payments, billing, refunds, or transaction cancellations, please follow the procedures and contact channels provided by the applicable Merchant of Record.